Frequently Asked Questions
Shipping
How long will my order take?
Orders are prepared in 24-48 hours and shipping usually takes 3-4 business days.
How much does shipping cost?
Shipping to Spain costs €3.99 and internationally €12.99. Shipping is free for orders of €50 or more.
Do you ship to all of Spain?
Yes, we ship to all of mainland Spain, the Balearic Islands and the Canary Islands.
Products
Are the products original?
Yes, all our products are 100% original and authentic. We work directly with authorized distributors.
How do I know which product is right for my skin type?
On our blog you'll find comprehensive guides on routines and products tailored to your skin type. You can also chat with us and we'll be happy to help.
What is Korean cosmetics?
Korean cosmetics (K-Beauty) are characterized by their innovative formulas, high-quality natural ingredients, and routines that prioritize hydration and preventative skin care.
Returns
Can I return a product?
Yes, you have 14 days from receipt to return any unopened product in its original packaging.
What do I do if my order arrives damaged?
Write to us immediately with photos of the product and packaging. We will send you a new one or give you a full refund.
About True-Yeppo
Who is behind True-Yeppo?
True-Yeppo was born from our passion for Korean skincare. We are a small but highly experienced K-Beauty team, and we personally select each product.
Why buy from True-Yeppo?
In the Korean cosmetics market, it's difficult to verify the authenticity of products. At True-Yeppo, we guarantee 100% authentic products, with fast shipping from Spain, personalized service, and competitive prices.